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Terms & Conditions


Products/Leather

All products are designed and made in Australia by Tal Misch Leather based on the
Fraser Coast, Queensland.
Only genuine leathers sourced in Australia are used for all products.
Non of the skins used are from protected or endangered species.

Leather being a natural product, scars and scratches may be visible and sometimes skins are
chosen because of those 'beauty marks'.

Online shopping & Payment
All prices are in Australian Dollars.
Payment for products from the online shop is due on purchase.

Available payment methods:.

Direct Bank Transfer: (preferred) Payment has to be received within four (4) days.
PayPal.: Direct online payment. All major credit cards accepted. No personal PayPal account is needed by customer.

Tax
Tal Misch Leather is not registered for GST.
An Invoice for tax purposes / Receipt of payment for your purchase is included in each order parcel.

Personalized orders & Payment
Personalized orders require a 50% deposit before any commencement of work, followed by full payment before shipment.
No refund is given when the order is canceled after work has already started on the order in question.
The time it takes to complete individual orders will be confirmed at time of order placement and depends on current workload.

Postage & Shipping
Deliveries within Australia only.
Domestic postage is calculated for regular service within Australia using Australia Post. Tracking number provided.
Upgrades to Express Post and/or Registered Mail (signature on delivery plus extra cover for loss or damage) can be purchased by adding desired option to your shopping basket.

Postage will be combined when purchasing multiple items.
Online purchases are shipped within three (3) days after full payment is received.
Fulfillment of personalized orders depends on type of product and artwork involved as well as current workload.
Notification of shipment including tracking number will be send to customers email address.
Care is taken with packaging to ensure your purchase reaches you safely and in good order.
Recycled packaging is used where possible.
No responsibility is taken for goods damaged or lost during transit with Australia Post. However, Tal Misch Leather will assist in solving any problems if necessary.

Returns & Refunds
Please read product description and choose your purchase carefully.
Contact me for more information, photos and measurements if necessary.
Greatest of care is taken in the manufacture of each individual item. Should a customer not be satisfied with his/her purchase, contact me immediately. A return with full refund (excluding all postage charges) or replacement may only be accepted when purchase is returned within three (3) days of delivery in it's original condition including packaging.

Privacy Policy
Tal Misch Leather will not pass on any personal information to any individual or organisation.

Service
Excellent service and craftswomanship are the two main pillars of my business.
All enquiries, suggestions, comments and feedback are welcome.
Enquiries will be replied to as soon as possible, usually within 24 hours.
An acknowledgment that you received my reply is appreciated.


May 2016


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